HAVING A LOT OF ISSUES WITH THE ACCOUNT

Hello friends, I thought of telling this thing to you. I am not sure if this is happening with me only or anyone else is also suffering with the same. It has happend with me twice that I claimed the power but the power did not get credited to my account. # First happend 6 days earlier when I claimed 991 power and it did not credited to my wallet. Find attached the screenshot ![IMG_20181028_220558.jpg](https://serey.io/imageupload_data/9e438d8a6303d85e7d6cab6e8d902e5d46aad95d) # Second happend just a few minutes back when I claimed 1267 Serey Power but did not get credited to my wallet. Find the screenshot attached. ![IMG_20181028_220642.jpg](https://serey.io/imageupload_data/d83bfd0b6a16475deaf597e534d4a7498e35240b) You tell me will this encourage people like us who are really working hard for the community. Its not good at all. This is really disturbing. Please comment if that has happend with you as well. If you dont believe me and if you have time just go through my wallet and do a sum of all my claimed rewards and compare it with my total power you will find the difference.

Comments

wondercury

7yr ago

Dear @worthrick, after we have seen your post, we have test on our account but it is normal run. and we are sorry about problem on your account, Serey founder will look into it for you.

worthtrick

7yr ago

Please look into the matter. Bec this is the secomd time happeng to me.

demo-account

7yr ago

https://cdn.discordapp.com/attachments/463238689598734348/506431017415081994/Screen_Shot_2018-10-29_at_6.35.46_PM.png![](https://serey.io/imageupload_data/0ae2f8126cb662d5230e00452d668179260583bb) Hi, @worthtrick, we have looked into your shares (power) and have found that it's correct. There is no issue with your user funds. The statement of how much you can claim in Serey Power is sometimes off. It may happen sometimes that the reward claim number is higher than the VESTS you have in reward balance. Instead of issuing a failure, a claim will then always move the max VESTS to your balance. This is something we could fix later so that the approximation of what is claimable matches the VESTS in reward balance better.