Emotional intelligence is crucial to your success in life. It helps us to respond instead of react. Many times when people make you angry at important events, they do it deliberately because they know you lack the intelligence to manage provocation without getting angry. So they provoke you to manipulate and dominate you. Provocation is an invitation. It is not an order.
The reason they say 'don't take offence' is because you have to take offence for it to affect you. If you refuse to take it, it remains with the offender. Never react. Instead, proact.
Don't be a thermometer that reads the temperature of the environment. Be an air conditioner that changes the temperature of the atmosphere.
13.342 SRY0