As an apology for the rudeness of the staff

As an apology for the rudeness of the staff, they sent us a bottle of wine to the room, but when we asked for a corkscrew and glasses, they swore at us.

В качестве извинений за хамство персонала нам прислали в номер бутылку вина, но когда мы попросили штопор и бокалы - послали.